Property management collections
Collections Built for Property Management Companies
Property management collections cover more than unpaid rent. Resident balances, move-out debt, eviction costs, and aging receivables all sit on the same portfolio ledger, and a partner built for property management should handle all four without adding work for your team.
Recovery built around how property portfolios actually work.
Elite Recovery Group (ERG) adapts strategy, outreach, and reporting to the portfolio type instead of forcing every account through a generic agency process.
Multifamily
High-volume recovery strategies for apartment communities and residential portfolios.
Student housing
Communication shaped around student account dynamics and seasonal volume.
Single-family
Sensitive recovery for individual rental properties that preserves tenant relationships.
Commercial properties
Commercial lease arrears and property-related debt handled with business-to-business protocols.
How the process works.
Every placement follows the same five-step sequence regardless of portfolio type, with published performance behind it.
Gross recovery rate
Across multifamily, single-family, student housing, and commercial placements alike.
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8 days
Average first payment
Typical time to a resident's first payment after placement.
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42%
Right-party contact
Right-party contact achieved within an account's first 30 days.
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95%
Dispute-free resolution
Resolved without a formal dispute, regardless of portfolio type.
After years of partnership with Elite, their consistent professionalism, responsiveness and commitment to high service standards have made them a trusted extension of our operations.Virginia Miller, VP of Operations, Stratum Property Management
Why Elite Recovery Group
Property management companies choose ERG for a reason.
Compliance discipline and portfolio-type flexibility, backed by licensing you can verify.
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FDCPA and Regulation F compliant
Every portfolio type is handled under both standards, not just the ones easiest to standardize.
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NMLS licensed
Backed by National Mortgage Licensing System standing across every portfolio type ERG serves.
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Transparent, dashboard-level reporting
Recovery rate, active accounts, and trends across every portfolio type, visible in real time rather than batched into a quarterly report.
Frequently asked
Property management collections questions, answered.
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What portfolio types does ERG work with?
Multifamily, student housing, single-family, and commercial properties, each handled with strategy and outreach adapted to that portfolio type, not a one-size-fits-all process.
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Does ERG replace our property management team or software?
No. ERG works alongside internal teams and existing systems as a specialist recovery partner, so property managers can stay focused on leasing, maintenance, and resident experience.
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What's included in property management collections?
Resident balances, move-out debt, eviction costs, and aging receivables: the full range of debt a property management portfolio accumulates, not unpaid rent alone.
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What states can ERG collect in?
WA, AZ, and OR today, with six more states underway for the 2026 expansion.
Looking for the full breakdown of what a rental balance goes through? See rental debt collection for multifamily and single-family portfolios.
Recover more of what your portfolio is owed.
Start with a focused recovery review for account volume, portfolio type, licensing requirements, reporting needs, and launch timeline.